At Maslo Living, we are committed to providing a smooth, reliable, and transparent shipping experience for all our customers in the United States. Please review the information below regarding order processing, shipping timelines, delivery policies, and important shipping details.

Order Processing

• Processing Time: 1–3 business days (Monday–Friday)
• Orders placed on weekends or public holidays will be processed on the next business day.
• Delays may occur due to payment verification, incomplete shipping information, or high seasonal demand. If any delay occurs, our support team will contact you via email.

Shipping & Delivery

DestinationDelivery TimeShipping Cost      United States             5–12 business days         Free Shipping

Total Estimated Delivery Time

Processing Time + Transit Time

• Estimated Delivery: 6–15 business days

Order Cut-Off Time

• 12:00 PM (GMT+8)

Orders placed after the cut-off time will be processed on the following business day.

Shipping Partners

We work with trusted logistics providers and international carriers to ensure your order arrives safely and on time.

Depending on your location and order size, shipments may be handled by:

• USPS
• UPS
• FedEx
• YunExpress
• 4PX
• Local delivery partners

All orders include tracking information, which will be sent to your email once your order has been shipped.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.

Please allow 24–72 hours for tracking updates to appear after shipment.

Cancellations

If you wish to cancel your order, please contact us immediately at:

Email: support@masloliving.com

Please note:

• Cancellations are not guaranteed once order processing has started.
• If your order has already shipped, you will need to follow our return procedure instead.

Shipping Issues

Lost or Stolen Packages

Maslo Living is not responsible for packages marked as delivered by the carrier. If your package is lost or stolen after delivery confirmation, please contact the shipping carrier directly to file a claim.

Incorrect Address

Customers are responsible for providing accurate and complete shipping information at checkout. Maslo Living is not liable for packages delivered to incorrect or incomplete addresses provided by the customer.

Delivery Exceptions

Delivery delays may occur due to:

• Severe weather conditions
• Customs inspections
• Natural disasters
• Carrier or logistical disruptions
• Remote or rural delivery locations
• Peak holiday shipping periods

We appreciate your patience and understanding in these situations.

Address Changes

Address modifications cannot be guaranteed once an order has been placed.

If you need to update your shipping information, please contact us immediately at:
support@masloliving.com

Once an order has shipped, rerouting may not be possible.

Undeliverable Packages

Orders returned due to:

• Invalid or incomplete addresses
• Failed delivery attempts
• Refused deliveries

…may incur additional reshipping charges or order cancellation fees.

Holiday Shipping Delays

During high-volume shopping periods such as:

• Black Friday
• Cyber Monday
• Christmas
• New Year

shipping carriers may experience delays beyond normal delivery estimates. We recommend placing orders early during holiday seasons.

Contact Information

🛒Trade name: masloliving.com

📞Phone: +86 130 6639 8166

📧Email: support@masloliving.com

🏠Address: Guangling County Yanming Luggage Co., Ltd., 广灵县西蕉山村 大同市, 037501 Shanxi, China

At Maslo Living, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

• Be unused, unworn, and in original condition
• Include original packaging and tags (if applicable)
• Not be damaged due to misuse or improper handling

Certain items may not be eligible for return, including:

• Final sale or clearance items
• Gift cards
• Personalized or custom-made products
• Hygiene-sensitive items (if applicable)

Return Method

Returns are accepted by mail only.

To start a return, please contact our support team at:

Email: support@masloliving.com

Please include:

• Your order number
• Reason for the return
• Photos of the item (if damaged or defective)

Our support team will provide the return instructions and return mailing address.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is:
• Damaged
• Defective
• Incorrectly shipped
• Original shipping charges are non-refundable unless the return is caused by our error.

We recommend using a trackable shipping service, as Maslo Living is not responsible for lost return packages.

No Restocking Fees

We do not charge any restocking fees for returned items.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Email: support@masloliving.com

Please provide:

• Your order number
• Clear photos of the item and packaging

We will review the issue and arrange a replacement or refund if approved.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be issued to your original payment method
• Processing time is typically 5–10 business days, depending on your bank or payment provider

Please note:

• Shipping fees are non-refundable
• Refund timing may vary based on your financial institution

Exchanges

We currently only replace items if they are:

• Defective
• Damaged
• Incorrectly delivered

If you need an exchange, please contact us at:
support@masloliving.com

Order Cancellations

Orders can only be cancelled before they are processed or shipped.

To request a cancellation, contact us immediately at:
support@masloliving.com

Once an order has shipped, it cannot be cancelled and must follow the standard return process.

Non-Returnable Situations

We may refuse returns if:

• The return request is made after the return window
• The item shows signs of use or damage caused by the customer
• The product is missing parts, accessories, or original packaging

Contact Information

🛒Trade name: masloliving.com

📞Phone: +86 130 6639 8166

📧Email: support@masloliving.com

🏠Address: Guangling County Yanming Luggage Co., Ltd., 广灵县西蕉山村 大同市, 037501 Shanxi, China