At Maslo Living, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

• Be unused, unworn, and in original condition
• Include original packaging and tags (if applicable)
• Not be damaged due to misuse or improper handling

Certain items may not be eligible for return, including:

• Final sale or clearance items
• Gift cards
• Personalized or custom-made products
• Hygiene-sensitive items (if applicable)

Return Method

Returns are accepted by mail only.

To start a return, please contact our support team at:

Email: support@masloliving.com

Please include:

• Your order number
• Reason for the return
• Photos of the item (if damaged or defective)

Our support team will provide the return instructions and return mailing address.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is:
• • Damaged
  • Defective
  • Incorrectly shipped
• Original shipping charges are non-refundable unless the return is caused by our error.

We recommend using a trackable shipping service, as Maslo Living is not responsible for lost return packages.

No Restocking Fees

We do not charge any restocking fees for returned items.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Email: support@masloliving.com

Please provide:

• Your order number
• Clear photos of the item and packaging

We will review the issue and arrange a replacement or refund if approved.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be issued to your original payment method
• Processing time is typically 5–10 business days, depending on your bank or payment provider

Please note:

• Shipping fees are non-refundable
• Refund timing may vary based on your financial institution

Exchanges

We currently only replace items if they are:

• Defective
• Damaged
• Incorrectly delivered

If you need an exchange, please contact us at:
support@masloliving.com

Order Cancellations

Orders can only be cancelled before they are processed or shipped.

To request a cancellation, contact us immediately at:
support@masloliving.com

Once an order has shipped, it cannot be cancelled and must follow the standard return process.

Non-Returnable Situations

We may refuse returns if:

• The return request is made after the return window
• The item shows signs of use or damage caused by the customer
• The product is missing parts, accessories, or original packaging

Contact Information

🛒Trade name: masloliving.com

📞Phone: +86 130 6639 8166

📧Email: support@masloliving.com

🏠Address: Guangling County Yanming Luggage Co., Ltd., 广灵县西蕉山村 大同市, 037501 Shanxi, China