FAQs

1. Where does Maslo Living ship?
We currently ship within the United States only.

2. How long does delivery take?
Estimated delivery time is 6–15 business days, including processing and transit.

3. How much does shipping cost?
We offer free shipping on U.S. orders.

4. How long does order processing take?
Orders are processed within 1–3 business days, Monday through Friday.

5. What is the order cut-off time?
Our order cut-off time is 12:00 PM (GMT+8). Orders placed after this time are processed the next business day.

6. Will I receive tracking information?
Yes. Once your order ships, you will receive a tracking number by email. Tracking updates may take 24–72 hours to appear.

7. Can I cancel my order?
You may request cancellation before the order is processed or shipped by contacting support@masloliving.com.

8. Can I change my shipping address?
Address changes are not guaranteed after an order is placed. Contact us immediately at support@masloliving.com.

9. What is your return policy?
You may request a return within 30 days of receiving your order. Items must be unused, in original condition, and include original packaging.

10. Who pays for return shipping?
Customers are responsible for return shipping unless the item is damaged, defective, or incorrect.

11. Do you charge restocking fees?
No. We do not charge restocking fees.

12. What should I do if my item arrives damaged or incorrect?
Contact us within 7 days of delivery at support@masloliving.com with your order number and clear photos.

13. When will I receive my refund?
Approved refunds are issued to the original payment method and usually take 5–10 business days, depending on your bank or payment provider.

14. What payment methods do you accept?
We accept PayPal, Visa, Mastercard, Discover, American Express, Diners Club, JCB, Cartes Bancaires, Maestro, and Visa Electron.

15. How can I contact customer support?
Email us anytime at support@masloliving.com